We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at singuastore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at singuastore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at singuastore@gmail.com.

Refund & Return Policy

Last updated: July 25, 2026

Thank you for shopping at Feel Vibe Store.

We want you to be satisfied with your purchase. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and original tags (if applicable).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products.

• Gift cards.

• Perishable goods.

• Intimate or sanitary products.

• Items marked as final sale.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and packaging.

We will review your request and provide an appropriate solution, such as a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us before sending any item back.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed, cancellation may no longer be possible.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us through our Contact page.

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.